838 B
838 B
Signing Certificate
Incident
Date: 2026-07-16
Symptoms:
- Documents remained in PENDING after every signer completed.
- Audit logs confirmed recipients signed.
- Background jobs repeatedly failed during document sealing.
Root Cause:
The signing certificate was not usable by the Documenso application.
Verified production configuration:
Certificate:
/opt/documenso/cert.p12
Permissions:
-rw-r--r--
Owner:
node:node
Environment Variable:
NEXT_PRIVATE_SIGNING_LOCAL_FILE_PATH=/opt/documenso/cert.p12
Verification:
Container reported:
CERTIFICATE_READABLE: YES
Documenso reported:
{"isAvailable":true}
Result:
The previously stuck document completed successfully after the certificate configuration was corrected.
This document serves as the authoritative recovery reference if document sealing ever fails again.